Key Holding and Monitoring Services
When your alarm triggers, we respond, so you don't have to. OHEAP's key holding service pairs expert ACS-accredited security personnel with our 24/7 monitoring, giving you a complete, hands-off solution for both fire and security systems.
Request a Quote
Need key holding, monitoring, or both? Fill in the form, and we'll be in touch to talk through the right solution for you.
60% of all burglaries take place during the evening or night, specifically between 6pm and 6am.
8% of all business premises in England and Wales experienced a burglary (including attempts) in the previous 12 months, according to the 2023 Commercial Victimisation Survey.
Businesses lost a total of £12.9 billion to burglaries and theft, more than three times the amount lost to cybercrime.
Only 21% of businesses were covered by their insurance to the full amount of their losses.
60% of all burglaries take place during the evening or night, specifically between 6pm and 6am.
8% of all business premises in England and Wales experienced a burglary (including attempts) in the previous 12 months, according to the 2023 Commercial Victimisation Survey.
Businesses lost a total of £12.9 billion to burglaries and theft, more than three times the amount lost to cybercrime.
Only 21% of businesses were covered by their insurance to the full amount of their losses.
Holistic Protection Around the Clock
24/7 Call Out on Keyholding
Don't put your staff on call. Our 24/7 key holding service means we attend every alarm activation, assess the situation, and report back, so your people never have to.
365 Days a Year of Monitoring
Your fire and security systems are monitored around the clock. 24 hours a day, 365 days a year, responding the moment something needs attention.
Approved Contractor Scheme Accredited
ACS is an industry-leading certification, awarded by the Security Industry Authority (SIA), and demonstrates our commitment to high standards, reliability, and professionalism.
Incident Reporting as Standard
After every attendance, you'll receive a full written incident report within an hour. No chasing, no waiting.
Key Holding and Monitoring Services
Responding to alarms out of hours is stressful, disruptive, and potentially dangerous for staff. OHEAP's key holding service removes that risk entirely.
Our ACS-accredited security professionals are on call 24/7 to attend to any activation on your behalf, whether it's a fire alarm or intruder alert. Combined with our monitoring service, it's complete, round-the-clock protection for your premises, without putting your people in harm's way.
Security From Security Experts
NSI Gold
ACS Accredited
Paxton Gold
Construction Online Gold Member
Complete 24/7 Monitoring
Round-the-clock monitoring for fire and security systems in any building, any environment, any risk level.
Our control room watches over your systems 24/7. If an alarm triggers, we alert your nominated keyholder immediately. Without someone on-site to confirm an incident, emergency services are unlikely to respond, which is why a fast, reliable alert process matters.
From unoccupied buildings to care homes, hospitals to commercial premises, our monitoring service is built around your needs. Add our key-holding service, and you have total, wraparound protection, leaving you and your staff free to focus on what matters.
- 24/7 monitoring
- We monitor both fire and security systems
- Never send your staff into unsafe situations
Approved Contractor Scheme Awarded
Our key holding and security guarding services are backed by ACS accreditation, the Security Industry Authority's mark of excellence for the private security sector.
ACS approval isn't handed out lightly. It demands proven standards across training, quality management, and customer service. So when OHEAP responds on your behalf, you know you're in safe hands.
- ACS-accredited by the Security Industry Authority (SIA)
- Recognised as the gold standard in private security
- Rigorous criteria for staff training and quality management
- Key holding and security guarding delivered to the highest standards
Key Holding and Monitoring Your Lifesaving Systems
Detection systems are only as effective as the response behind them. If no one is available to act when an alarm triggers, the consequences can be severe. OHEAP Fire and Security provides a complete, end-to-end monitoring and key-holding service for fire alarm and security systems, ensuring that when something activates, the right people respond, fast.
Experienced Keyholding
We tailor service plans to meet your specific needs, and all keys are stored in a high-security fire safe. Our patrol vans are specially adapted for secure key transportation, and address details are never stored with your keys. Only authorised control centre staff can access your information. Our computer systems are secured with 256-bit industry-leading security.
A full email will be sent to you within an hour of the callout, so you know exactly what has happened and who attended. This can be automatically sent to anyone, even your insurance company or your alarm maintenance company.
- 24/7 call out facility
- Keys stored in a high-security fire safe
- Avoid staff holding keys or responding to alarms
- Systems are protected with 256-bit encryption
- Only authorised staff can access key information
Frequently Asked Questions
Are your intruder alarm systems monitored 24/7?
Yes, we offer a full, 24/7 alarm monitoring and keyholding solution. With our monitored solutions, your property is protected around-the-clock with a dedicated team that will carry out a full investigation if an alert is triggered at your facility.
How much does security monitoring cost?
This depends on a few factors, predominantly; size of premises and number of devices being monitored. We have a centralised monitoring centre which monitors fire and security systems around the clock. We can provide a specific cost based on your specific risk factors and requirements.
Is security monitoring worth it?
This depends entirely on the risk factors within your environment and the value you place on your activities, business, assets, premises, and safety.
A better question to ask is maybe "what is the cost of not monitoring your fire and security systems?"
If a fire or security system is monitored, any trigger can be identified much quicker than a non-monitored system, meaning a response is much quicker reducing impact significantly. Monitoring can also contribute to a reduction in insurance premiums.
What are keyholders?
A keyholder is a person, or people, who have the keys to a building or location for the purpose of gaining entry to provide a service. In this instance, the service is to respond to an alarm trigger.
Our keyholder service gives business and organisations the ability to respond to an alarm (fire or security) with an experienced and trained person without putting your own staff in the way of harm.
-
What our clients think“Martin went out of his way to assist me with a very frustrating issue around our access door – he made several calls to Paxton and assisted greatly in getting to the bottom of the problem. As a result, we had a positive outcome with a working access door! Jason was also very helpful in pointing me in the right direction and identifying the problem. Amazing team and positive outcome!”
Jo Fuller
Facility Supervisor/Midland Quarry Products
Latest Security and Fire
News
Download our FREE Security Checklist
Explore the range and variety of security systems we can supply, install and service for your business.
Find out more about keyholding and monitoring
Our team of security system experts are always available to contact if you would like to discuss your security system with one of our consultants.